You are reading: Revisiting the Strategy for MidCentral District Health

Case Study: Revisiting the Organisational Strategy for MidCentral District Health.

Industry
Health
Expertise
Strategy Design

1. Overview

Reconnecting with the why of an organisation helping people across New Zealand.

The New Zealand MidCentral District Health Board (DHB) funds and provides a range of health and disability services to around 178,000 people living in MidCentral’s district of the central North Island of New Zealand. MidCentral DHB employs over 2,500 people to carry out their work.

2. At A Glance

2,500 employees.
$360m spent per annum on hospital services.
178,000 clients.

3. The Challenges

What was important to achieve?

MidCentral DHB is responsible for funding health services and monitoring contracts in areas like mental health and addiction, primary, secondary, and tertiary health. In 2015, when the incoming CEO assessed the organisation, she found it timely to refresh the organisation’s strategy.

4. The Keogh Approach

Delivering better outcomes for the community.

Keogh set out to assist MidCentral DHB to build a Transformation Strategy and develop a roadmap to better meet the needs of the community. This required engagement with the Board and Executives, and the formation of  cross-functional task force teams.

5. Summary of the Results

An integrated service model to put the needs of the community first.

From the work that Keogh performed, MidCentral DHB made significant changes in the organisation, breaking down functional barriers that Health Boards in New Zealand traditionally faced. This led to the development of an integrated service model that puts the needs of the community first.

Since this approach was jointly established with stakeholders, MidCentral DHB has seen a re-energised Executive Leadership Team. Across the organisation there has been an increased commitment to deliver on agreed outcomes for the community.

The transformational effects from the work continue to filter through the organisation.