5. Summary of the Results
Since the program, employee engagement and enablement has been on the rise.
Over a period of three years, engagement increased by 25% and enablement by 18% to high 70’s. More than 90% of employees indicated that they understood how their role contributed to the organisation’s vision. The Net Promoter Score increased by more than 60% and the organisation achieved its ambitious member-acquisition target.
One significant result of the work was a decision by the leadership group to create a single set of values and behaviours across the organisation. Prior to this, various sets of fiercely guarded values existed across the organisation.
Agreeing on one set of values and behaviours was an important step in moving towards a culture of collaboration, which the organisation recognised as key to its future success.